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Cancellations      Returns        

Cancellations     

I have ordered the wrong item or I have changed my mind!
ChildrenLighting.com understand that sometimes people change their minds or have ordered the wrong item by mistake, we aim to process all orders on the same day so please let us know as soon as possible if you want to cancel your order to avoid any additional fees.

If the order has already been sent out then there is nothing we can do, once you have received your order, please follow the returns procedure.

If your order has not yet been sent out then we can cancel the order and you can select to keep your credit for a new or future order or request a refund on your credit/dbit card with which you made the payment.

For Exchange not cost will apply - For order cancellations within 24 hours with refund request a 3% credit/debit card refund fee applies, if you decide to keep the money in your account for future or a new order no charges will apply.  For order cancellations after more than 24 hours a 10% cancellation fee + a 3% credit/debit card refund fee applies, if you decide to keep the money in your account for future or a new order credit card refund fees will not apply.

Where can I find my Order Number ?

You have several option to retrace your Order Number:

1- on the order confirmation e-mail you received from hello@childrenlighting.com

2- log in to your account (top right on PC or Laptop / inside the Menu tap on Mobile)

Please proceed with dettails below

No further information or reason for the order cancellation needed. 

Thanks for submitting!

Returns        

Where can I find my Order Number ?

You have several option to retrace your Order Number:

1- on the order confirmation e-mail you received from hello@childrenlighting.com

2- log in to your account (top right on PC or Laptop / inside the Menu tap on Mobile)

3- you can also find your order number on the Delivery Note / Invoice you received at Delivery.

Please proceed with dettails below

No further information or reason for the order cancellation needed. 

Which items from this order you want to return ?

by clicking this no need specify single items to returned below

Thanks for submitting!

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